Frequently Asked Questions

Klubraum offers communication through topic-based group chats, calendar and event scheduling, and member profile and contact management to help organize and improve communication within clubs and groups.

Klubraum provides structured communication through topic-based and group-specific chats, preventing the chaos that can occur in large WhatsApp groups. It's better organized for larger clubs with complex organizational needs.

Board members can use private communication areas for discussions, easily share information across the entire club, and organize board meetings more efficiently.

Klubraum is designed for clubs, groups, and teams of all kinds who want to improve their communication and organization.

Klubraum is built specifically for clubs and groups — it's not a repurposed business tool. It combines chat, calendar, surveys, carpooling, and member management in one place, so you don't need multiple apps. Made in Germany with privacy at its core, it's designed to feel intuitive for everyone, from tech-savvy members to those who prefer simplicity.

There's no minimum number of members required. The technical limit is around 16,000 members, but we recommend contacting our support team if you have more than 10,000 members.

Yes, parents can register underage children under their account, making it easy for families to participate in club activities.

Yes, external guests can be added to event participant lists, allowing for flexible event planning.

No, Klubraum is available as a mobile app (iOS and Android), a desktop app (macOS), and a web app in the browser. All versions offer the same core functionality, so every member can use whichever suits them best.

Yes, Klubraum offers multiple ways to integrate the calendar with external systems. You can subscribe to a personal or club-wide iCal feed in any calendar app (Google Calendar, Apple Calendar, Outlook, etc.). Additionally, Klubraum provides a calendar web view that can be embedded into your club's website via iframe.

Yes, the basic features of Klubraum — including chat, calendar, surveys, and carpooling — are and will always remain completely free. For organizations that need more, we offer two paid plans: Klubraum Plus and Klubraum Pro, with advanced features and configuration options. Visit our pricing page for details.

The Free plan includes all core features like chat, calendar, surveys, and carpooling. Plus adds detailed read receipts, extended event controls, calendar import, custom colors, event history, and birthdays in the calendar. Pro includes everything in Plus and adds extended exports, advanced polls and surveys, event participation statistics, and more. For a full side-by-side comparison, check out our feature matrix.

Yes, you can downgrade to the free plan at any time. All your existing content — chats, events, surveys, and everything else — stays fully intact and accessible. You simply won't be able to use the advanced options that come with Plus or Pro, like extended event settings or additional survey question types. If you upgrade again later, those options become available again right away.

Klubraum subscriptions run on a monthly billing cycle and can be cancelled at any time without giving a reason. The cancellation takes effect at the end of your current billing month. After that, your organization is automatically switched back to the free plan. For full details, see our Terms of Service.

Billing is calculated daily based on the number of registered members in your organization, so you only pay for the days members are actually part of your Klubraum. At the end of each monthly billing cycle, you receive an invoice for the accumulated daily charges. Payment is processed securely via Stripe, and we accept both credit card and SEPA direct debit.

Yes, we are continuously improving Klubraum and adding new features — primarily to Plus and Pro, but also to our free plan. We have literally hundreds of reasonable feature wishes from our community that we are working on addressing in the near future.

Yes, Klubraum is fully GDPR compliant. Your data is stored exclusively on our servers in Frankfurt, Germany, hosted by a European data center. Privacy is at the core of everything we build — your data belongs to you and stays with us.

Yes, your data is well-protected, stored redundantly, and we perform daily backups to ensure data security.