Frequently Asked Questions

Klubraum offers communication through topic-based group chats, calendar and event scheduling, and member profile and contact management to help organize and improve communication within clubs and groups.

Klubraum provides structured communication through topic-based and group-specific chats, preventing the chaos that can occur in large WhatsApp groups. It's better organized for larger clubs with complex organizational needs.

Board members can use private communication areas for discussions, easily share information across the entire club, and organize board meetings more efficiently.

Klubraum is designed for clubs, groups, and teams of all kinds who want to improve their communication and organization.

Klubraum is built specifically for clubs and groups — it's not a repurposed business tool. It combines chat, calendar, surveys, carpooling, and member management in one place, so you don't need multiple apps. Made in Germany with privacy at its core, it's designed to feel intuitive for everyone, from tech-savvy members to those who prefer simplicity.

The app is available in English, German, French, Italian, Spanish, Portuguese, Dutch, Norwegian, Danish and Swedish. It starts in the language of your phone or browser, and you can change it in the settings or on the sign-in screen. Missing your language? Let us know at [email protected].

Request a new login link yourself: choose "Sign in with Email", enter your email address and open the link within 15 minutes on the device where Klubraum is installed. This works as long as your invitation hasn't been withdrawn. An admin of your Klubraum can also resend your invitation. Step by step: Logging in.

Yes. Ask an admin of the other Klubraum to invite you with the email address you already use, or open their join link while you're signed in. Then switch with "Change Klubraum" in the menu, on your phone and on the web.

Start with the admins of your Klubraum. They manage members, invitations, Areas and permissions, and they decide who belongs to the Klubraum, so they can sort out most questions right away. For problems with the app itself, write to [email protected].

Every plan has unlimited members and Areas, with no minimum. Klubraum is built for groups and organizations of up to around 10,000 members; for larger ones, talk to us first.

Yes, parents can register underage children under their account, making it easy for families to participate in club activities.

Yes, external guests can be added to event participant lists, allowing for flexible event planning.

No, Klubraum is available as a mobile app (iOS and Android), a desktop app (macOS), and a web app in the browser. All versions offer the same core functionality, so every member can use whichever suits them best.

Yes, Klubraum offers multiple ways to integrate the calendar with external systems. You can subscribe to a personal iCal link or an iCal link for the whole Klubraum in any calendar app (Google Calendar, Apple Calendar, Outlook, etc.). Additionally, Klubraum provides a calendar web view that can be embedded into your website via iframe.

Yes. Every plan can embed the calendar on your website, so people without the app see your events. With Plus you can import events from CSV or ICS files, for example a league schedule or public holidays.

Yes. Every plan has surveys and polls, also directly inside a conversation.

Yes. With Klubraum Pro, admins set for each Area who may start conversations, create events and create polls: everyone, the Area's members, admins only, or a custom choice.

Attach documents, images and other files to a conversation or an event, so they sit right where they belong: the minutes in the board's conversation, the route map in the event. A dedicated file storage for your Klubraum is on our roadmap, which you can follow in the app.

Klubraum keeps everything, on every plan. Every conversation, event and survey stays reachable through its link, a notification, a timeline entry or an email. On the free plan, the lists (your conversations, an Area's conversations and timeline, the calendar view) reach back 6 months. Plus and Pro show the full history in these lists.

Yes, the basic features of Klubraum — including chat, calendar, surveys, and carpooling — are and will always remain completely free. For organizations that need more, we offer two paid plans: Klubraum Plus and Klubraum Pro, with advanced features and configuration options. Visit our pricing page for details.

Klubraum is financed by the groups and organizations that choose Klubraum Plus or Pro. The free plan stays free for good and covers chat, calendar, polls and carpools for any number of members. Klubraum is ad-free, and your data is used only to run Klubraum.

The Free plan includes all core features like chat, calendar, surveys, and carpooling. Plus adds detailed read receipts, extended event controls, calendar import, custom colors, event history, and birthdays in the calendar. Pro includes everything in Plus and adds extended exports, advanced polls and surveys, event participation statistics, the Klubraum API, and more. For a full side-by-side comparison, check out our feature matrix.

An admin books Plus or Pro for the whole Klubraum in the web app at web.klubraum.com; members never pay. The price is per registered member per year, with a minimum of 10 billable members. Children inside a parent's account are not counted.

You can cancel Plus or Pro at any time, effective at the end of the current billing month, even on its last day. Your Klubraum then continues on the free plan with all content intact. Details: Terms of Service.

Yes, you can downgrade to the free plan at any time. All your existing content — chats, events, surveys, and everything else — stays fully intact and accessible. You simply won't be able to use the advanced options that come with Plus or Pro, like extended event settings or additional survey question types. If you upgrade again later, those options become available again right away.

Billing is calculated daily based on the number of registered members in your organization, so you only pay for the days members are actually part of your Klubraum. At the end of each monthly billing cycle, you receive an invoice for the accumulated daily charges. Payment is processed securely via Stripe, and we accept both credit card and SEPA direct debit.

Yes, we are continuously improving Klubraum and adding new features — primarily to Plus and Pro, but also to our free plan. We have literally hundreds of reasonable feature wishes from our community that we are working on addressing in the near future.

Yes, Klubraum is fully GDPR compliant. Your data is stored exclusively on our servers in Frankfurt, Germany, hosted by a European data center. Privacy is at the core of everything we build — your data belongs to you and stays with us.

Yes, your data is well-protected, stored redundantly, and we perform daily backups to ensure data security.