Note: This statement is valid for the use of this website. The privacy policy for the use of the app Klubraum can be found here:

All personal data processing operations (collection, processing and use) are carried out in strict compliance with the statutory data protection provisions. We collect, process and use personal data, among other things, to offer services and to execute and further improve the contents and functionalities of our products, Internet offers and services. This privacy policy applies to the collection, processing and use of personal data in the context of the use of this website (

Responsible Party

The responsible party for the data processing and security of this website according to the Data Protection Regulation (GDPR) Art. 4 is aucentiq solutions GmbH, Alter Weinberg 5, 76228 Karlsruhe, Germany (hereinafter referred to as "aucentiq", for further contact details see imprint).

Collection, processing and use of personal data (purpose and type of data collection)

In the course of use, we collect access and device data (e.g. in the event of server or other software errors). The data collected is used exclusively to improve our services and is not passed on to third parties.

When using this website, personal data is collected exclusively on the basis of the provisions of Art. 6 GDPR. This means that collection, processing and use are based on your unambiguous consent, justified technical requirements or legal regulations. At all times, we limit ourselves to the minimum necessary requirements. The legal basis for this can be found in the GDPR, the BDSG (new) and the Telemedia Act.

Data categories

The following types of personal data are processed on the website by aucentiq:

  • Usage data (e.g. pages visited, access times)
  • Meta and communication data (e.g. IP address, browser data)
  • Contact data (e.g. name, e-mail address)
  • Content data (e.g. messages, comments)

Contact requests

Based on your inquiry, we collect personal data (such as name, company, address, contact details). We need the collected personal data to contact you.

In this context, the processing is carried out exclusively for the fulfillment of contractual or pre-contractual measures (see Art. 6 para. 1(b) GDPR).

Interaction with the live chat platform

This site uses the ChatWoot software provided by Chatwoot, Inc. This service allows visitors to this site to contact or be contacted by Klubraum's support team.

This service collects data about the use of this website even if they do not actively use the chat functionality. In addition, messages from a live chat conversation may be saved.

Data collected: Cookies, communication data during the use of the service; usage data.

Since the ChatWoot software is hosted on aucentiq solutions' own servers, no data is transferred to third parties.

Web analysis

As part of the use of this site and in the web version of our app, a software for statistical analysis of visitor accesses called Matomo (formerly Piwik) is used. For this purpose, text files, so-called cookies, are temporarily stored on your computer, which enable an analysis of website usage. This enables us to continuously improve our web-based version of Klubraum for you. All information generated is stored on aucentiq's servers in Germany, with IP addresses anonymized before they are stored. You have the option of preventing the storage and analysis of statistical data below or by setting your browser accordingly. However, please note that it may no longer be possible to use all functions without errors.

Google Maps

For showing maps, we integrate the maps of the service "Google Maps" of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The processed data may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually executed in the context of the settings of their mobile devices). The data may be processed in the USA.

Privacy policy:

Newsletter / Sendinblue

On our website we give our visitors the opportunity to subscribe to news via e-mail in the form of a newsletter. Registration is voluntary and independent of using the app Klubraum. Anyone who wants to receive the newsletter must provide a valid e-mail address and confirm that the owner of the e-mail address agrees to receive the newsletter. The information collected is used exclusively for sending the newsletter.

The sending of the newsletter is carried out by the German provider Sendinblue. In order for Sendinblue to send the e-mail, the user's e-mail address must be transmitted to a Sendinblue server. The e-mail address and other information for the delivery of the e-mails is stored on Sendinblue servers. Sendinblue uses the collected data exclusively for the purpose of secure e-mail transmission.

Privacy policy:

Data security

To ensure operation and security, the following data is stored on our web servers for a limited period of time: IP address of the user or requesting system, time of access, URL and response code as well as any error messages of the website access. Without the addition of further information (which we do not collect), this data is not personally identifiable. The collection and processing is based on a legitimate interest (within the meaning of Art. 6 para 1(f) GDPR).

We would like to point out that data transmission on the Internet can have security risks. For your own safety, we recommend that you close the browser window when leaving our websites and services. Please also always ensure that third parties do not gain knowledge of the data you enter on our websites.

Data deletion

As soon as data is no longer required for its purpose and there are no legal grounds for deletion or anonymization (e.g. due to legal retention obligations under the German Commercial Code), it will be deleted or anonymized by aucentiq.

Cooperation with third parties

Your data will not be used for purposes other than those listed on this page and will not be shared with uninvolved third parties. A contract for commissioned data processing (pursuant to Art. 28 GDPR) has been concluded with all hosting service providers involved in the operation of this site and the provision of our services.

Supervisory Authority

The supervisory authority responsible for data protection is the State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg (further information can be found here). According to Art. 77 GDPR, you are entitled to file a complaint there in the event of a violation.

Rights of information and objection

In accordance with the applicable legal provisions, you have a right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of this data.

At your request, we will be happy to inform you in writing to what extent and which of your personal data we have stored (right to information according to Art. 15 GDPR). We always strive to ensure that the data we store about you is up to date and correct. If, for whatever reason, incorrect information is stored by us, we will gladly correct this upon request (in accordance with your right to rectification, Art. 16 GDPR). In accordance with Art. 17 GDPR, you also have a right to have your data deleted under certain conditions or a right to restrict processing in accordance with Art. 18 GDPR. Furthermore, according to Art. 20 GDPR, you have a right to data portability, i.e. you have the right to receive the data provided to us or to transfer it to another responsible party.

If you are generally not interested in receiving offers or promotional information from us, or if you wish to withdraw consent you have already given, you may contact us by mail or e-mail at any time (pursuant to Art. 7(3) and Art. 21 GDPR). If there is any doubt about your identity, we are entitled to request further clarifying information (such as a blackened copy of your identity card). For questions, complaints and other concerns in connection with the collection and processing of personal data and around the topic of data protection, please feel free to contact our contact person for data protection at any time. You will find the necessary contact information in the following section.

Contact for data protection

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation of consents granted, please contact:

aucentiq solutions GmbH
Data Protection Officer
Alter Weinberg 5
76228 Karlsruhe
+49 721 / 46 722 003

Changes to the privacy policy

In order to comply with the respective legal data protection regulations, we continuously update our data protection declaration. You can find out about the current status at any time on our website.

Last update: 25.01.2022